FAQ

image from facility

Frequently Asked Questions

EMtrix uses Google Hangouts to connect our facility with clients located around the world. Google Hangouts can be used to make video calls from your Gmail page, Google+, or from the Android or iPhone apps. We’ll show you how to enable Hangouts in your Gmail page and prepare for a collaboration session with EMtrix. You do not need a microphone or webcam to participate in a collaboration session.

1. You must have a free Google account

  • If you have a Gmail address or an account for any other Google services then you already have a Google account. Make sure you know your username and password and proceed to step 2.
  • To create a Google account got to Google Accounts and click the ‘Sign up’ link in the upper right corner of the page. Follow the instructions to create an account.
  • For questions about your Google account or any Google services please consult Google’s support site.

2. We’ll demonstrate the use of Google Hangouts from a Gmail page.

  1. Point your browser to the Gmail page and log in.
  2. From the inbox, click on the Hangouts icon at the bottom of the left hand column. It looks like this:hangouts
  3. Don’t see the icon to open hangouts hangouts as shown above? Then you’ll need to go to ‘Settings’ and turn on chat as shown below. Otherwise, continue on to step 3.
  4. Click the gear icon in the upper right corner of the page.
  5. Choose ‘Settings’ from the menu.
  6. Click on the ‘Chat’ tab and select ‘Chat on’. Save changes and return to your inbox.

3. Now that you’re logged on to Gmail and have activated the Hangouts panel you’re ready to send and receive video calls.

The first time you use Hangouts for a video call, you may have to download and install a Google video plugin for your browser. If this is necessary you will be automatically prompted to do so and redirected to the download location. Install the plugin and continue to the next step. This is only necessary the first time you use Hangouts or if your browser plugin goes out of date.

At the time agreed upon for the collaboration session, our microscopist will initiate a video call to you. If you’re logged in to Gmail with the Hangouts panel open you’ll hear a notification and a chat request window will pop up.  Click the button that says ‘Answer’ or ‘Join Hangout’ to begin your call.

There are many other ways to access Google Hangouts. For more help, including instructions on using Hangouts with a mobile device, see Google Help.

If you’d like to do a test call before your collaboration session or if you have any other questions, please contact Josh Burnham.

EMtrix can provide remote, real-time EM collaboration with clients around the world. You’ll see what the microscope operator sees. Our EM technician remains in control of the session and can manipulate the specimen, capture images or change the video feeds as necessary. We use Google Hangouts to facilitate our remote collaboration sessions.

In order to participate in a collaboration session you will need:

  1. An internet connection.
  2. A free Google account.  If you have a Gmail address or an account for any other Google services then you already have a Google account.
  3. Access to Google Hangouts (also free).  Google Hangouts can be accessed from Gmail or Google+ on the web or via smartphone/tablet app.  *A full Google+ account (also free) is required for video calls between more than two people.

A microphone and webcam are not necessary, but they make communication with the microscope operator easier.

See also instructions on using Google Hangouts for a collaboration session above.

Your images will be available online for 14 days after they are added to our online image database. After 14 days all images will be deleted. Please contact EMtrix staff if you need to make special arrangements to keep your images online longer than 14 days.

EM stands for Electron Microscopy. The system utilizes a beam of electrons to obtain an image.

A SEM or Scanning Electron Microscope is a powerful microscope that uses a system of vacuums with the electron beam to create an image. The electron beam scans the surface of the sample. Electrons that eminate from the sample are collected.

A TEM or Transmission Electron Microscope is a powerful microscope that uses a system of vacuums with the electron beam penetrating through a thin sample (~60nm) to create an image.

The facility is available to individuals and groups for use. Training sessions are required before an individual is allowed to use the facility independently. Please contact Jim Driver to arrange training sessions.

EMtrix has the capabilities to perform SEM and TEM sample processing and viewing. Please contact Jim Driver for specific queries.

To get started, please contact Jim Driver for a consultation to determine your needs and requirements.

We’ll provide a link where you can view and download your images. Your images can also be saved to a CD and sent by mail. On campus clients can get their images on a thumb drive or portable hard drive.

Client images in our online database will be deleted after 14 days. Contact EMtrix staff if you need to keep your images online for longer than 14 days.