How to Clear Cookies, Cache, and History


When you receive a "disallowed key characters" error message, it means you need to clear your web browser's cookies.

Desktop Browsers

In most browers, you can use the following keyboard shortcuts to open menus used to clear your cache, cookies, and history:

Windows:  Ctrl + Shift + Delete
Mac:           Command + Shift + Delete

If this does not work, follow the instrcutions provided in the links below:

For other browsers, use the "Help" or "About" option to locatate instructions.